Contact

Email us at customer.service@soaperduper.com or call +44 808 164 5580 between 9am and 5.30pm UK time, Monday to Friday, except Bank Holidays.

Ordering

We’re afraid it’s not possible for us to place orders for you over the phone, however if you need any help when purchasing with us please call the Customer Service team on +44 808 164 5580 between 9am and 5.30pm UK time

You can pay with Visa, MasterCard or through PayPal.

Unfortunately, we’re only able to accept payments from a debit or credit card that has a UK registered billing address.

Typically, within 5 working day” for standard deliveries / once your order has been dispatched, it will be delivered in 2-3 working days. It should be before 12.30pm for standard deliveries and 2pm next day delivery.

Yes, simply click on the ‘track your order’ link in the confirmation email you received from us or via the Royal Mail website at; https://www.royalmail.com/track-your-item or the DPD website at; http://www.dpd.co.uk/

Once your order has been placed, unless you make a change within a short time frame of the order being made (approximately 10 minutes), we’ll be unable to amend any details. Please call our Customer Service team on +44 808 164 5580 for help with this.

Our Royal Mail Standard 48 hour tracked delivery will not require a signature however all DPD express delivery orders will need a signature on delivery. Please therefore ensure you enter a delivery address where someone will be in to sign for your parcel.

We currently offer two different types of delivery, you can choose between either Royal Mail Standard 8 hour tracked delivery for £2.99 or DPD Express Next Day delivery (orders placed before 2pm) for £6.10.

For now we are focused on bringing you our exclusive boxes of Souper Duper products, available only from us! If you would like to purchase single products please visit our retail partners.

Delivery

If you choose delivery by Royal Mail, this will arrive between 8am and 7pm Monday to Friday (excluding Bank Holidays). They do not require a signature however if nobody is available at the address specified, Royal Mail will try to leave in a safe place or with a neighbour. A card will be left stating the location of your package.

Alternatively, if you choose delivery by DPD, this will arrive between 8am and 9pm Monday to Saturday. They will require a signature however if nobody is available at the address specified, they will also attempt to leave with a neighbour in these circumstances a card will also be left stating the location of your package.

DPD will also contact you direct via email or SMS message once your order is with them and due to be delivered so if you will not be at your delivery address you can decide with them how you want to proceed with your delivery (e.g. order delivered to a local shop, or on a different date etc).

Yes; just add the appropriate details during the checkout process. Once the order has been shipped, we’re unable to change the address. Please make sure someone will be in to accept your order.

We currently only deliver to mainland UK.

In the unfortunate event that you’ve not received your order after 5-7 business days of ordering with us, please email our customer service team with your name and order number and any other details, and we’ll respond as soon as we can!

In the unfortunate event that an item has been delivered to you damaged, please email our customer service team with your name, the order number, the name and a photo of the damaged item, and any other details, and we’ll respond as soon as we can!

If you’ve received the wrong item (or items) in your order, please email our customer service team here with your name, the order number, the name of the item you received, the name of the item you were expecting, and we’ll respond as soon as we can!

Returns, Refunds and Cancellations

You can return any item purchased on soaperduper.com for a refund within 28 days of receipt. Returned items must be in a resalable condition and in the original condition you received from us. Please contact our customer service team before returning any items.

Boxes are sold as single items and we cannot accept returns of individual products. However, if one item is faulty and you would like to keep the rest of the box, we will replace the faulty item for free.

While it’s not what we want to hear, because we hope you love each and everything we make, would you please take a few minutes to tell us about it so we can learn and improve to give you the best possible SOAPER DUPER experience? Click here to give us your thoughts.

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