Privacy Policy

About

Soaper Duper Limited (“We”) are committed to protecting and respecting your privacy and recognizing your need for appropriate protection and management of personally identifiable information or other personal information you share with us including any information about you or by which you can be identified, such as your name, address, telephone number, photographs, birth date, gender, occupation, personal interests, etc, (”Personal Information”).

This policy sets out the basis on which any Personal Information we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your Personal Information and how we will treat it. 

Personal Information

In order to provide you with a wide range of services on the SoaperDuper.com website (“Website”), we will sometimes collect information about you. When will use any Personal information Collected from the Website we do so in accordance with the laws and regulations of England and Wales relating to the protection of personal data including the Data Protection Act 1998 (as may be amended from time to time) further details on the Data Protection Act can be found on the Information Commissioner’s website (www.informationcommissioner.gov.uk).

This data and Personal Information will not be used to send marketing offers or shared with any other business other than those identified in our Terms and Conditions (which can be viewed at http://www.soaperduper.com/terms-conditions/ or this privacy policy. We will only use your Personal Information as is required to provide the relevant services and any additional services that may be reflected in our Website, or as permitted by privacy and data protection law, or for any other purposes as requested by or agreed with you.

The Personal Information we collect and its use is further detailed below.

Information We May Collect From You

We will collect and process the following data about you:

  • Information you give us. This is information about you that you give us by filling in forms on our Website or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our Website, subscribe to our service, search for a product, participate in discussion boards or other social media functions on our Website, enter a competition, promotion or survey, and when you report a problem with our Website. The information you give us may include your name, address, e-mail address, phone number, date of birth, gender, occupation, personal interests, financial information, personal description and photograph.
  • Information we collect about you. With regard to each of your visits to our Website we will automatically collect the following information:
  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, demographic information (e.g., age or gender, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our Website (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, any phone number used to call our customer service number, domain names, and other anonymous statistical data involving the use of our Website. We may also collect information about you such as your communication preferences.
  • Information we receive from other sources. This is information we receive about you if you use any of the other websites we operate or the other services we provide.. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

You should be aware that as our Website is being monitored, we may collect this information even if you do not register with us and may capture information about your visit that will help us improve the quality of our service.

When you browse our Website, we will ask you to input and will collect Personal Information from you. We will treat all your Personal Information as confidential and will keep it on a secure server. We reserve the right to disclose the Personal Information in the circumstances set out in this Privacy Policy. 

Use We Will Make of Your Personal Information

We use information held about you in the following ways:

  • Information you give to us. We will use this information:
  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us and in order to process your registration and process any requests,;
  • to provide you with information about other goods and services we offer that are similar to those that you have already enquired about or searched for;
  • in order to grant you access to the online services, monitor your usage of our Website and services, and/or participation in online activities including reviews, testimonials or endorsements;
  • to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of previous searches. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the registration form);
  • to notify you about changes to our products or services and to provide you with information about products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • to ensure that content from our site is presented in the most effective manner for you and for your computer.
  • Information we collect about you. We will use this information:
  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep our site safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
  • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
  • Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please check the relevant box situated on the form on which we collect your data.

Sharing Of Your Information

You agree that we have the right to share your personal information with: any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006; and selected third parties including, where applicable:

  • business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
  • advertisers and advertising networks that require the data to select and serve relevant adverts to you and others;
  • analytics and search engine providers that assist us in the improvement and optimisation of our Website.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Soaper Duper or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use http://www.soaperduper.com/terms-conditions/ and other agreements; or to protect the rights, property, or safety of Soaper Duper, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

In jurisdictions where we are permitted to do so, we may share your personal information with our affiliates and any partners from time to time who may work with,  and we may contract with third party companies, sub-contractors, service providers, agents or other persons to provide certain services data management, web development, promotional services, etc (”Service Providers”). We call them our Service Providers and we shall be entitled to provide our Service Providers with the information needed for them to perform these services. We also ask our Service Providers to confirm that their privacy practices are consistent with ours.

From time to time we may provide your Personal Information to our customer service agencies for research and analysis purposes so that we can monitor and improve our Website, online experience, products or services (or as the case may be) we provide. We or our Service Providers may contact you by post, e-mail or telephone (or as required) to ask you for your feedback and comments on our Website, products or services.

We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our Website and to deliver a better and more personalised service. They enable us:

  • to estimate our audience size and usage pattern;
  • to store information about your preferences, and so allow us to customise our Website according to your individual interests;
  • to speed up your searches; and
  • to recognise you when you return to our Website.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our Website. Please note that our advertisers may also use cookies, over which we have no control.

For more information about how we use cookies please see our Cookie Policy http://www.soaperduper.com/cookie-policy/

Children and Minors

Soaper Duper does not knowingly collect or solicit Personal Information from children and minors. Anyone under the age of 13 will not be knowingly allowed to register for any service on our Websiteor in any service on our Website.

If you are under 13, please do not attempt to register on our Website or send any Personal Information to us. This is information about you, including your name, e-mail or home address, house telephone number, mobile number or other contact details. No one under the age of 13 may provide any personal information to our Website or receive any services on Soaper Duper Website.

In the event that we become aware or informed that we have collected Personal Information from a child under the age of 13 without verification of parental or guardian consent, we will delete that information as quickly as possible.

Minors of 13 years old or older should make sure that they ask their parents or guardians for permission before sending any information about themselves to anyone over the Internet including to Soaper Duper.

Security Statement

We employ industry-standard security measures to protect the loss, misuse, and alteration of the information under our control. In addition, we utilize a licensed system for credit card authorization and fraud detection. We use industry standard SSL (Secure Sockets Layer) encryption to protect the confidentiality of your personal information.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Information collected by Soaper Duper will be maintained for a length of time appropriate to our needs.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA“). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. This includes staff engaged in, among other things, the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy

Promotional Information

When entering any of our contests or prize draws, you will have to provide your name, email address and mailing address and if you win, we will send the prize to the contact address or details provided. As part of entry into a prize draw, competition, contest or other promotion on our Website, you may choose to be included in our Soaper Duper newsletter or subscription list to receive notice of or information on new or updated products, marketing materials, promotions, specials and new additions to our Website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

Your Consent

By submitting your information on our Website you consent to the use of that information as set out in this privacy policy. You agree that you consent to us contacting you for any of the purposes of statistical or survey purposes to improve our Website and its services to you, provision of website content and advertisements to you, administration of our Website and where you consent, to notify you of products or special offers that may be of interest to you. You consent to such contact whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under any applicable law, rule, regulation, order or similar act of a governmental body.

Your Rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at  customer.service@soaperduper.com.

Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to Information

You have the right to access your information held by us and, where necessary, to have it amended or deleted. We may charge an administration fee in order to meet our costs in providing you with details of the information we hold about you.  You will also need to provide us with proof of your identity. If you would like to update, delete or correct your information, or modify your communication preferences, or if you have questions regarding this privacy policy or the use of information collected, you can contact us:

  • via email: customer.service@soaperduper.com or
  • write to us at: Soaper Duper Limited

The Point, 3rd Floor,
210 New Kings Road
London, SW6 4NZ, UK

Your Feedback

To help us improve our privacy policy and practice, please give us your feedback.

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This privacy policy was last updated 2016-10-11.