Terms & Conditions


Welcome to www.soaperduper.com (the “Website”). The Website is operated by Soaper Duper Limited, a limited company registered in England under company number 09647991, with its registered office at Eighth Floor, 6 New Street Square, London EC4A 3AQ and its trading address at 210 New Kings Road, London SW6 4NZ (“Soaper Duper”, “our”, “we”, or “us”).

Listed on this page are the terms and conditions which apply to your interactions with us.

These terms and conditions may be modified from time to time but, should this happen, they will be posted on the Website. These changes won’t apply retrospectively unless you agree to it. If you don’t wish to be bound by these terms and conditions then please don’t use the Website.

Note that if the need arises, we may suspend access to the Website or close it, or any part of it, indefinitely and without further notice to you or any third party.

Website Content

Unless we state otherwise, all content published on the Website is presented solely for your private, personal and non-commercial use. While we do always try to ensure that the Website is accurate and up to date, we cannot warrant that the content is complete and accurate. We cannot accept any liability or responsibility for any loss which may arise from reliance on material on the Website, whether it is our material or posted by a third party (e.g. testimonials and comments), or from any connection problems.

We have the right to change or take down the Website and anything on it without notice, and without liability to you or any third party. Any changes made will apply to any new session you start on the Website after the changes are made, or one hour after the changes are made (whichever is sooner). Continued use of the Website shall be deemed your acceptance of such changes.

Personal Information About You and Your Visit to The Website

We process information about you in accordance with our Privacy Policy. By using the Website, you consent to this processing and warrant that all data provided by you is accurate.

Content Provided by You

Any material which you contribute to the Website, including reviews, feedback, stories, testimonials, and images (“Contribution”), is subject to our Acceptable Use Policy as part of these terms and conditions.


From time to time, we may conduct competitions on the Website. Those competitions and your entry into them will be governed by separate competition rules.

Your Right to Access the Website

None of the products, services, or content on the Website are offered to anyone in any country or jurisdiction where providing them may be prohibited by law. By using the Website, or by creating an account with us, you represent to us that you are legally entitled to use the Website and its Products, services, and content. We rely on this representation in order to provide you with access to, and use of, the Website and its content.

Compliance with Laws

We have done our best to ensure that the Website complies with UK law. However, we make no representations that the Products, services, and content on the Website are appropriate or available for use elsewhere.

If you are visiting the Website from a location outside the UK, you are responsible for compliance with all applicable laws. If use of the Website, or use of any products, services, or content offered through the Website are contrary to any applicable law in your jurisdiction, you are not authorised to view or use the Website and you must exit immediately.

Legal Statements

 We will take all reasonable care to ensure that all Product descriptions appearing on the Website are correct at the time when the relevant information was entered onto the system. All descriptions of products appearing on our Website may not always reflect the position exactly at the moment you access or use our Website. We cannot guarantee that the image of a product will be reflected accurately on the Website.

The products offered or promoted on the Website are not medical products. Notwithstanding any third party content or promotional or marketing material, the products may produce different results for different for different users.

These terms and conditions including the documents referred to in them (in each case, as amended from time to time) constitute the entire agreement between us and you in relation to use of the Website and/or supply any of the services or any of the Products to you and supersedes all previous agreements in respect of the same.

No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with the Notices section of these terms and conditions. A waiver by us of any default shall not constitute a waiver of any other default.

If any of these terms and conditions or any provisions of a contract concluded under these terms and conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent allowed by law.

The terms and conditions are governed by the laws of England and Wales. Any dispute (including non-contractual disputes) which cannot be resolved between us shall be subject to the exclusive jurisdiction of the courts of England.

Acceptable Use Policy

We want everyone who uses the Website to have a positive and safe online experience – in this section we set out the terms under which you may access the Website and use the services and resources we provide on it. We ask that you comply with the spirit of these terms as well as the letter.

Content Standards

 These standards apply to all and part of any Contribution (as defined in the Content Provided by You section of the terms and conditions) you make. Please note that we reserve the right not to publish any particular Contribution on the Website.

Contributions must:

  • Be accurate
  • Where they state opinions, be genuinely held
  • Comply with all applicable laws

Contributions must not:

  • Contain anything defamatory, obscene, offensive, hateful, threatening, or inflammatory
  • Contain or promote sexually explicit material or violence
  • Be used for deception, or to mislead as to your identity or affiliations
  • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age
  • Infringe anyone else’s copyright, trademark, or other intellectual property rights
  • Promote or suggest anything unlawful, including copyright infringement or computer misuse
  • Be made in breach of any legal duty, including a contractual duty or duty of confidence
  • Invade another’s privacy
  • Be likely to harass, upset, embarrass, alarm, or annoy another person
  • Give the impression that they come from us when they do not
Prohibited Uses

You may only use the Website for lawful purposes.

You may not use the Website:

  • in any way that breaches any law or regulation
  • in any way that is fraudulent
  • for the purpose of harming or attempting to harm children or minors in any way
  • to send, receive, or use any material which does not comply with our content standards
  • to transmit, or procure the transmission of, any unsolicited or unauthorised promotional material or similar (e.g. spam).
Ownership of Your Contribution

By making a Contribution:

  • you agree that we have the right at our discretion to use, copy, distribute, edit, publish, and disclose to third parties your Contribution (including your name and town, if given) for any purpose, including for advertising and promotional purposes, worldwide, for the duration of any copyright subsisting in your Contribution, without payment of any fee, royalty, or other compensation
  • to the fullest extent allowed by law, you waive your moral rights in your Contribution throughout the world
  • you warrant that you own all intellectual property rights and other rights in your Contribution, including but not limited to copyright and image rights
  • you acknowledge that our use of your Contribution will not constitute infringement of any of your rights, including copyright, defamation, privacy, publicity rights, or the equivalent rights of any third party (including anyone whose likeness is included in your Contribution)
  • you agree that, if requested, you will sign or will procure that any third party will sign any documents necessary to transfer the copyright or any other rights in the Contribution to us
  • subject always to our Limitation of Liability Statement, you release us from any and all claims, liabilities, or damages arising from our use of the Contribution (including privacy and image rights)

Your Contribution will be considered non-confidential and non-proprietary. You agree that we may disclose your details to any third party which is claiming that your Contribution is a violation of their intellectual property rights or other legal rights.

Links to Other Websites

Where we provide links to other websites or resources, you access them at your sole discretion. We do not recommend, endorse, or accept any responsibility for the content of external websites or resources which we link to, or which may link to the Website. Remember, you are solely responsible for complying with the terms of any linked site, and you will be subject to their policies and practices (including data protection and privacy).

We shall have no liability whatsoever for any loss, offence or damage resulting in connection with your use of any external linked website or resources, including in respect of any reliance placed by you on any comments, representations, advertising materials, products, or services.

Interference with the Website

You must not attempt to interfere with the proper working of the Website – for example, by attempting to circumvent security or tamper with or disrupt any computer or Internet device. You must not transmit any material containing viruses, Trojans, worms, spyware, adware, or any other harmful programs or code.

Anyone misusing the Website in this way may be committing a criminal offence and we reserve the right to report this to the relevant law enforcement authorities and to co-operate with those authorities by disclosing the relevant user’s identity to them. In addition, we reserve the right to seek damages and costs (including legal fees) from any such user to the fullest extent permitted by law.

Interactive Services

We may from time to time provide interactive services on the Website, including forums and user comment areas (“Interactive Services”).

We have no obligation to monitor or moderate any Interactive Service. In particular, we will have no liability to you for any loss or damage incurred by using or relying on any Interactive Service in breach of these terms and conditions.

Suspension and Termination

When we think that a breach of this Policy has occurred, we may take any action we consider appropriate, including immediate temporary or permanent withdrawal of your right to use the Website, immediate removal of any Contribution, issue of a warning to you, and/or legal proceedings.


By submitting a Contribution or using this Website, you warrant that you are in compliance with the standards set out in this policy, and that you will compensate us for any losses we suffer in the event of a breach of this warranty.

Limitation of Liability

In this section we set out what we are and are not liable to you for in the provision of the Website and any Products. This section applies to all our terms and conditions.

The terms in this section apply only to the extent allowed by law and do not affect your statutory rights as a consumer. Nothing in these terms and conditions limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that may not be excluded or limited under applicable law.

We will not be responsible or liable to you for any damage caused by any Contribution, or the loss of any Contribution. You agree to fully compensate us and our employees, agents, and suppliers for all claims, liabilities, damages, losses, and expenses (including legal fees) arising out of any Contribution, or any non-compliance with or breach of these terms and conditions by you, or any other liabilities arising out of your use of the Website.

We will not be responsible for any losses, direct or indirect, that you may suffer as a result of us breaching these terms and conditions that were not reasonably foreseeable to both you and us when you commenced using the Website.

Using the Website

We will do our best to ensure that all material and information published on the Website is accurate. However, the Website is provided on an “as is” and “as available” basis and may contain technical inaccuracies or typographical errors. We give no warranties, whether express or implied, in relation to the Website, or any third party content accessed on or through the Website, including any warranties of: (a) non-infringement, security or accuracy; (b) that your use of the Website will be uninterrupted, error or defect free; or (c) that the Website or the server that makes it available to you are free of viruses or bugs or that any defect will be fixed promptly or at all.

Commentary and other materials posted on the Website are not intended to constitute advice upon which any reliance should be placed. To the fullest extent permitted by law, we therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

Our Products

Notwithstanding any third party content or promotional or marketing material, the Products should be used by you as directed (and subject to such precautions as notified) to you from time to time by us, whether through the Website, in the instructions on the packaging, or otherwise.

Acceptable Use

We exclude liability for actions taken in response to breaches of our Acceptable Use Policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use the Website and is compatible with the Website. Please be aware that we cannot and do not guarantee or warrant that any material available for downloading from the Website will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.

Intellectual Property Policy

We are the owner and/or licensee of the “Soaper Duper” trade and brand name, trade mark and get-up. Unless we expressly state otherwise, all intellectual property rights in the Website, including all copyrights, images, software, designs, text, sound, logos, artwork, look and feel of the Website, devices, branding, trademarks, product selection, arrangement, product names, and other content included in or supplied as part of the Website and coordination of such content on the Website (together defined as “Copyright Material”), is owned by or licensed to us or one of our group companies.

By accessing the Website, you acknowledge and agree that all Copyright Material shall at all times remain our property and/or shall at all times be vested in us or our related entities or third party licensors.

Using Our Copyright Material

You are permitted to access and use the Copyright Material on the Website for your own personal and non-commercial use. However, you may not modify, copy, reproduce, upload, or distribute, by any means, any material or information on or downloaded from the Website without our prior written permission. Our status (and that of any identified contributors) as the authors of the Copyright Material must always be acknowledged.

Any unauthorised use of the Website is strictly prohibited and may constitute a breach of our or our licensors’ intellectual property rights.

Requests to Use Copyright Material

The Website may incorporate third party content and we may be unable to grant permission for you to use any such third party content. Please contact the appropriate third party for permission to use their content.

If you are seeking permission to use any Copyright Material other than as expressly permitted by this section, please contact our legal department (email: legal@soaperduper.com) and we will request relevant information to allow us to review the request. If your request is approved, that approval will be subject to specified terms set out in such grant and you may be required to enter into a licence or other agreement prior to use of such Copyright Materials.

Intellectual Property in your Contribution

Your intellectual property rights in your Contribution are subject to our Acceptable Use Policy.